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Bug registering account

mjl123
First Timer
Message 3 of 3

I've just signed up to TalkTalk and went to register an account, then:

  1. Entered email address
  2. Chose option to receive a link via email, email came through with a link.
  3. Link takes me to a the "Great - You can now reset your password" page
  4. Enter new password x2, hit confirm:
  5. Get a "Sorry, something went wrong. Please try again." - Checking the console shows a http 500 internal server error - "Only password of active email can be changed"

 

Could someone help get my account created please?

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2 REPLIES 2

Message 1 of 3

Hi @mjl123

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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mjl123
First Timer
Message 2 of 3

Error Screenshots:

TalkTalk Error 1.pngTalkTalk Error 2.png

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