on 02-10-2020 01:24 PM
UK call boost finished on 18th September (now 2nd Oct) and I went to account to see any offers, for if I took it for 1 year like last time. On the selection page it said that it was normally £12 but that was crossed out and said it was £6 per month for a year, saved it, logged out and then logged in again but it had changed to £12 with no mention of the £6 now. Why was this offered in the first place, very annoying because I'm living with my 83 years old parents while covid crisis is on (last 6 months) and they use phone all the time... Well they did do.
on 07-10-2020 10:58 AM
on 06-10-2020 12:36 PM
on 05-10-2020 11:27 AM
on 02-10-2020 01:30 PM
After you selected the boost and "saved" it, did you get an additional pop-up dialogue box asking you to confirm the change ?
If not, it is likely a pop-up blocker prevented the box appearing.
There is a "sticky" on the this page about making changes in My Account.