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Can my firmware be upgraded?

Rockalls
First Timer
Message 8 of 8

Is it possible to get a firmware upgrade on my router? I'm having issues where it is kicking off devices randomly over the wifi. I read that this can solve the issue, the router details are:

HG635

v1.04ttb

 

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7 REPLIES 7

Michelle-TalkTalk
Support Team
Message 1 of 8

Hi Rockalls,

 

We don't have a link for the firmware. I'd recommend contacting our Business Team directly to see if they can manually update the firmware for you if the router does not have the latest version.

 

Thanks

 

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Message 2 of 8

Hi, yes this is a business. are you able to send me to the relevent link in order to get the firmware updated?

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Message 3 of 8

Hi Rockalls

 

I'm showing this listed as a TalkTalk Business account, is this correct.

 

We are residential services and can only update firmware for residential customers.  you will need to contact TalkTalk business for support.

 

Thanks

 

Karl. 

 

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Message 4 of 8

I have added our internal line number, maybe thats the correct one?

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Message 5 of 8

Hi Rockalls

 

I'm unable to locate any details with the telephone number in your Community Profile, is this the correct number? (please do not post the number on this thread)

 

Thanks

 

Debbie

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Message 6 of 8

Done

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Karl-TalkTalk
Support Team
Message 7 of 8

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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