24-08-2021 12:08 AM - edited 24-08-2021 12:11 AM
On 18/8/21, after not receiving my order & calling up to be told the order was cancelled (Nobody was sure why), the order was reprocessed and an installation date of 27/8/21 agreed.
As of 18/8/21, I've been unable to log into my account - I did receive a 'welcome' email, but haven't had confirmation.
The login error continues regardless of me repeatedly changing my password - effectively the process starts and the cloud login pictorial with 'Preparing account details' appears, but I then bounce back to the login screen with "Sorry due to technical issues we can’t log you in right now. Please try again later".
1) Is my order going to be processed / cancelled again? I've had no confirmation email of engineer visit & no router posted yet, so I suspect the worst after last time!
2) Why can't I log into my account? (As mentioned, I've tried the self help of changing password - and have also tried different browsers / devices / clearing cache etc, but this doesn't resolve)
Thanks for any help!
on 06-09-2021 10:46 AM
on 25-08-2021 03:08 PM
Unfortunately we have no access to view orders for FTTP , you will need to contact the Future fibre team to check this.
In relation to My Account this is being investigated.
on 24-08-2021 12:06 PM
To update, I’ve just had a text message off openreach stating:
”Hi it's Openreach. We have received your order from TalkTalk and will be installing your Future Fibre on 6 Sep arriving between 1PM-6PM at postcode ending (**Redacted**).
Reply CONFIRM if you're happy with these order details or let us know if you would like to update anything.
Just to clarify - the date I agreed to & am available is Friday 27/8/21 PM if that can be confirmed.