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Can't use DA for my work

geomark
Chatterbox
Message 8 of 8

Connection to my work via DA worked last Monday been away Tuesday & Wednesday went to connect today and it won't. My IT dept. have checked every setting but still no joy - I am loosing hours of work. My home computers/devices connect to the Internet fine and my work laptop to DA via phone hotspot. I've rebooted the router but to no avail and am now desperate as I home work 4 days a week and can't just pop into the office.

Please help a.s.a.p. if you can.

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7 REPLIES 7

Message 1 of 8

Hi geomark

 

I'm still unable to connect to your router, apologies for this.

 

Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile?

 

Thanks

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Skynet_TX
Community Star
Message 2 of 8

The team won't be back now until morning, they will probably need to change your router to a different firmware version to fix this issue.

geomark
Chatterbox
Message 3 of 8

Any progress please?

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geomark
Chatterbox
Message 4 of 8

Yes it is on

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Message 5 of 8

Hi geomark

 

Thank you. I'm unable to connect to your router, is the router switched on at the moment?

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geomark
Chatterbox
Message 6 of 8

Hi Debbie - done.

Debbie-TalkTalk
Support Team
Message 7 of 8

HI geomark

 

Thank you for creating a new topic. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Debbie

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