on 04-05-2020 02:03 PM
I managed to get hold of a person on the line when i dialed 03451720046. However, upon getting all my details and telling him my concern regarding cancelling the service, he said he will send to my email address the steps I should follow. Upon checking my mail, all I got was the info about "Contact Us" and "Visit Help Now". The email didn't answer my concern at all.
May I know the STEPS I should do to cancel the service? I'll be leaving the apartment soon and I'm worried that the service might still run even if I don't use it anymore.
on 11-05-2020 11:13 AM
I'm really sorry to hear this.
I can arrange for our Loyalty Team to call you, we advise to allow up to 48hrs to receive this call. Would you like me to arrange this?
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.