on 14-04-2021 02:53 PM
on 08-04-2021 03:43 PM
I actually logged on and cancelled the Entertainment boost last month (on 13 March), but for some reason, it still remained active.
I then logged on again this month (6 April) when I saw my bill, to try to remove it again - this is what you're referring to now.
on 08-04-2021 03:23 PM
I have checked your account.
Your bill was produced on the 4th but the boost was cancelled on the 6th, So this months bill will show the charge. However next month the amount paid for the boost will be credited back on that bill.
Sorry for any confusion caused.
on 06-04-2021 10:57 AM
I have tried removing again today - but still showing as active. I realise this can take a bit of time to show as being removed, but getting concerned that I will be billed incorrectly again.