on 29-06-2022 12:49 PM
I am unable to renew / swap my package to fibre65 via online or customer support.
We both received this message
As a result I cannot reduce my bill to the rate offered, please can you help resolve this or I will have to switch supplier.
on 30-06-2022 12:50 PM
Sorry that you are having problems
Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available
Apologies for any inconvenience caused