on 18-01-2021 01:24 PM
My service has been live for a few days and whilst I was initially impressed with the speed, the constant freezing I'm having is making it somewhat unusable.
It's not an internet connection issue, as I will be browsing the web and then all sites will constantly freeze. But I can continue to talk on Facebook messenger for example. It's not a cookies/cache issue as all devices have the same problem.
Person I spoke to on the phone wasn't much use. They tried disabling kids safe settings and this hasn't helped.
Going to give it a few more days of trying to get help here and then will be cancelling my service in the cooling off period if its not resolved.
Router is the Huawei one and has a solid white light
Have tried splitting SSIDs (not that any end user should ever really have to do this). Nintendo Switch was then unable to connect to either to switched back to the standard one address
Have tried factory resetting the router
Power reset seems to help but I shouldn't have to keep doing this
on 21-01-2021 03:02 PM
The connection looks ok, there are no wifi congestion issues but I do see a lot of errors at the router for both transmit & receive.
I do however see a cease order has been raised indicating that you are transferring to another provider, is that correct ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 20-01-2021 01:00 PM
I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault. Can I just confirm, do you have any devices connected wired and do they also experience the same issue?
on 18-01-2021 08:56 PM
The staff here will respond, but it will usually take a working day or two for them to get to your topic, it is best to not post again in this topic until they reply, as adding new posts will delay your topic from moving up their workflow.