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Change of address issues!!

rhysburns
First Timer
Message 3 of 3

Hi .... hope someone can help .... I have been trying to get in touch with talk talk for 4 WEEKS ! trying to change address .... everytime I try it online they always say there's an unpaid balance on the account yet the account is fully up to date .... I have spent 2-3 hours waiting in a queue everyday on the phone only for them to knock me off the call before getting to the front of the queue ... also tried the call back option yet they never call me back .... I have children that need the Internet to study at home . No reply to any emails ... I'm stuck ... please help 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @rhysburns

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Please add your Talktalk landline number to your community forum profile details, @rhysburns, for Talktalk staff to identify your account. 

 

Go via your avatar/name; settings; Profile Wizard. 

 

Please look out for their reply later in the week. 

Gliwmaeden2, a fellow customer.
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