on 06-11-2020 02:51 PM
Thanks for your post, I can request the form is emailed to you.
please can you update your community profile to include your account number, we will then be able to request this for you.
To do this go into 'my settings' then 'personal information' then add your details.
on 04-11-2020 05:36 PM
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.