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Changed package to faster fibre but has not updated

Ashley7
First Timer
Message 4 of 4

Hi,

i updated my package to the faster fibre a couple days ago, received confirmation email my package has changed and was told it would updates within 24hours.

when i log into my account it still says my old package and my internet speeds has not changed.

how do I get this updated?

 

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3 REPLIES 3

Chris-TalkTalk
Support Team
Message 1 of 4

Hi Ashley7,

 

I've sent you a PM to confirm some details so that we can investigate further 

 

Thanks

Chris

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Message 2 of 4

Hi,

 

thanks for the message. I’ve updated this information on my profile now 

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Taylerw
Enlightened One
Message 3 of 4

Hi @Ashley7 

Apologies for the delay with this. I have passed this onto the team to pick up. Before we can look into your account please can you add your home phone number to your Community Profile so we can locate your details. Please do not post any personal info on here as it’s public.

Thanks

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