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Charged when told free upgrade

yorkie20
Popular Poster
Message 4 of 4

We received a letter informing us, as loyal customers, we would be getting an upgrade to Fibre35 at no extra charge.

We have now received our latest bill with the extra charge added.

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3 REPLIES 3

Message 1 of 4
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Message 2 of 4

Managed to get an online chat with an advisor who has hopefully amended the mistake.

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Anonymous
Not applicable
Message 3 of 4

Hi
Some, hopefully relevant, contact details....
https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

If you’re an existing TalkTalk customer, and you’d like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint,
call TalkTalk on 0345 172 0088 – it’s free if you call from a TalkTalk landline,
or alternatively 0345 172 0046 – it’s free if you call from a TalkTalk landline.

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