on 16-10-2019 04:54 PM
According to TT line checker I have fault between myself an TT, I know BT have been doing a lot work recently in the area and I feel my broadband is suffering from it .
I went in to chat told them the problems I was having then I get an email from TT to say they are working on my fault then chat disconnects as I was asked to check router connection and check master socket ,my master socket was replaced when I went to fibre for a new one which has a two sockets on it one which is small and the other for a phone line end of.
I am paying for a service which recently has become very flakey indeed buck your ideas up and get it sorted please or I will be demanding some compensation .
on 17-10-2019 08:57 AM
on 17-10-2019 09:10 AM
What problems are you having? All line tests are passing.
You are showing:
Sync Status : In Sync
Downstream Speed (MBPS) = 38.3
Upstream Speed (MBPS) = 7.2
With no dropping connections. Can you give us more information.