on 28-02-2019 02:51 PM
Been a Talktalk customer for a while and have had no issues with the Cisco VPN. However, a number of colleagues have issues with TalkTalk and the Cisco AnyConnect VPN connecting and then not passing VPN traffic. I’ve seen lots of threads about this but no definitive answer.
If my colleagues have this issue, what do they need to do to resolve the issues with the Cisco VPN? Is this to update firmware? Contact Talktalk and get a replacement router or is it something else? Change specific settings? Can anyone please advise? Thank you.
22-03-2019 02:01 PM - edited 22-03-2019 02:02 PM
Apologies for this.
Please can you create a new thread confirming which router you are using? (make and model) Please can you also update your Community Profile to include your name and telephone number.
We can then look into this further.
on 22-03-2019 01:45 PM
I was trying to work from home today and I have a talktalk router, I cannot do so, so i've ended up using my phone hotspot which isn't ideal but can get my work done that way. Is there a way, I can get my talktalk to work with cisco vpn? Are you able to advise?
on 08-03-2019 10:05 AM
on 04-03-2019 09:03 AM
The HG633 router should work ok. The Wifi hub should also work ok with VPN connections.
The DSL3782 is the router which will require a firmware update. If the router needs to be replaced there will be no charge for this.
on 04-03-2019 06:24 AM
on 01-03-2019 09:43 AM
on 01-03-2019 09:25 AM
That's not ideal but as TalkTalk customers, they should be able to. Many have had different experiences when talking to TalkTalk in terms of different answers. It would be easier for most people to call and speak to someone with a solution but if you could suggest the best way to resolve the issues, it would be great. One of our users left TalkTalk as they said nothing could be done.
on 01-03-2019 09:17 AM
on 01-03-2019 08:59 AM
We have a number of colleagues with a variety of routers. Are we best advising them to call TalkTalk to discuss or is there anything they can do themselves? Suspect those with issues have DSL3782 so are there any instructions we can give them to update the firmware?
Regards and thank you for the quick response.
on 01-03-2019 08:16 AM
Just to confirm, which router are your colleagues using? The HG633 should work ok with VPN and we now have a new firmware for the DSL3782 which should resolve the VPN issue.
If they post on the Community then we can look into this for them.
Hope this helps.