on 15-11-2021 07:44 PM
I have made. Complaint on November the 04th regards the fibre speed and also how rude the customer service staff are and how they will not assist me. I was advised a manager would call on the 09 nov to discuss my complaint, this never happened. I was they advised they would call on the 11 nov, this also never happened. I was then advised the 13 nov and yet again this didn’t happen and again on the 15 nov. They have set the call back for the 17 Nov. But this will not happen because they have failed on the previous ones. So please advise what shall I do??
they have refused to send out a deadlock letter.
can I cancel my DD, as they have broken the contract?
on 16-11-2021 08:29 AM
on 15-11-2021 11:09 PM
It’s been more than 30 days and the termination is happening they are refusing the deadlock letter. I have also asked they complete a SAR as I want copies of all the conversations I have had with them to assist in my complaint further.
on 15-11-2021 10:51 PM
It's early days for a deadlock letter, @Anonymous.
And if you have problems with your service, you need to give them 30 days to sort it - then you can sort out leaving without early termination fees etc.
Don't cancel your Direct Debit until you get a final bill, if you get to the stage of leaving.
Hopefully you will get the promised call!