on 23-09-2020 10:09 AM
I've had talktalk fibre for over a year with no problems.... apart from the hg633 router that i replaced with a draytek because the hg633 wifi kept dropping.
I'm on faster fibre with download speeds of 22Mbps.
Last week I upgraded to faster fibre with speed boost, but there was no speed increase at all, exactly the same speed as I've always had.. almost to the bit !
I asked if the speed boost had actually been activated at which point TT opened a case with openreach.
Today I've had an email telling me that a fault has been detected and that I need an engineer to visit the house.
Considering that I've still got 22Mpbs download coming down the line, I'm wondering what possible fault could be in the house ?.
Whenever i run a line check with TT it says it cant identify the router (because I my own draytek), could that be triggering the engineer visit ?
If speed boost was active, wouldnt I see even a slight increase in the speed, which I'm not ?.
Any thoughts or comments ?
on 08-10-2020 09:06 AM
on 06-10-2020 03:19 PM
Sorry for the delay in replying.
Mondays/Tuesdays am/pm are the only days when there is someone in.. unless they work saturdays in which case am/pm is fine too.
Thanks very much
on 06-10-2020 02:14 PM
on 05-10-2020 11:05 AM
We dont actually have a test socket.
I plugged the router into the 1st socket coming into the house and
downstream rate was 35097 upstream 10622. Left it there for a good while but that speed was worse than when plugged into the 2nd socket (which is the normal one we use), so reconnected back to the 2nd socket, speed went up to downstream 38899 and upstream 12713, which is where its at at the moment.
on 05-10-2020 07:41 AM
I've re-run the line test which has detected a possible fault which would require an engineer visit to the property (if all testing has been completed) and I can also see re-connections on the line. Is the router still connected to the test socket at the moment?
on 02-10-2020 01:31 PM
on 02-10-2020 12:21 PM
We only provide one speed range for fibre, this will be the same with or without the speed boost.
Would it be possible to connect the router at the test socket for 48hrs to see if DLM starts to increase the speed again?
on 02-10-2020 12:04 PM
on 02-10-2020 11:53 AM
Thank you for confirming your details.
I've checked and the predicted speed range for your line is showing between 64 and 45mb, with a guaranteed minimum speed of 36.8mb.
Your sync speed is currently 38.8mb. If you run a wired speed test what speed do you receive?
on 02-10-2020 08:50 AM
Thanks for your reply.
I've completed a line test which hasn't detected any faults and the line is in sync at 38.8mb.
I'm just sending you a Private Message to confirm some details so I can check the predicted speed range for your line.
on 01-10-2020 03:24 PM
Ok... the engineer visited and there was a problem in the cabinet at the top of the road. apparently my line was also connected to someone elses !!!..
The speed increased to about 42mb but yesterday dropped down to 38 and now its down to 33.
Tried the "turn off for 30 mins" but its made no difference.
Are you able to tweak anything your end. We dont use the landline so quite happy to sacrifice quality on voice to get better internet.
where do I find out what my guaranteed speed is ?.. I recall seeing something on livechat when I was upgrading from faster to faster with boost, but didnt save the chat log..
on 24-09-2020 09:32 AM
on 24-09-2020 08:37 AM
on 24-09-2020 08:20 AM
This is the box in the spare bedroom, wire on left goes out of the wall to the pole, wire on the right goes down through the floor boards to the socket downstairs (exactly the same socket). The downstairs socket is connected to the router.
on 24-09-2020 07:58 AM
Thank you. Would it be possible to post a photo of the 2 sockets you have on this thread?
If you could also make a couple of test calls on your phone (1471) to see if there is any noise on the line?
on 24-09-2020 07:49 AM
No, there are 2 sockets, the router is connected to the 2nd one. I have already tried connecting to the 1st one, but speed was exactly the same.
I'll reconnect the phone for you.
Let me know if I need to do anything before I go to work (8.30)
on 24-09-2020 06:26 AM