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Connected but no internet

shirleyastark
First Timer
Message 4 of 4

Have just upgraded to Fibre and now have 2 problems:

1 - Wi_Fi on phone says connected but no internet. Have turned everything on and off, have forgotten the internet on phone and re-set it. Still not working

2 - Was told that Talk Talk TV no longer going to be available, so was told to move to Now TV, now that I have upgraded, I can't access!!

Internet ok on laptops.

Any hep would be appreciated

0 Likes
3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hi shirley,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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Message 2 of 4

You could try splitting the WiFi creating one SSID for 2.4ghz and one for 5ghz. Check if your phone or laptops do 5ghz but that may be less crowded. Alternatively try a different channel for the WiFi.  



andyr aka nkata

Divsec
Community Star
Message 3 of 4

Hi @shirleyastark try a factory reset of your router

Restore your router to factory settings 

I don't work here and all my opinions are my own.