on 04-12-2021 11:51 AM
Is anyone available to run a line check please? Our broadband has started dropping out again, as has been reported (and resolved) on here a couple of times in the last 6-8 months. It's dropped off 3 or 4 times this morning, staying off for 5 minutes or so each time.
Thanks in advance
on 23-12-2021 08:50 AM
on 22-12-2021 04:35 PM
Yes I accept the potential charges.
I work shifts so my availability varies from week to week. I'm available pm tomorrow (23rd) both am and pm on the 24th, I'm available all day every day next week.
on 22-12-2021 03:19 PM
If you'd like us to arrange the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 22-12-2021 01:51 PM
The test is showing a potential issue.
Do you want to progress to an engineer ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 22-12-2021 01:19 PM
Good afternoon, connection dropping constantly last night, and today, an openreach engineer installed a new line next door yesterday, maybe he disturbed something in the connection box on the telegraph pole
on 21-12-2021 09:27 AM
on 21-12-2021 08:31 AM
Thanks for your reply.
Just to advise, if the engineer finds the fault to be with the master socket then engineer charges can be applied.
If the fault is at the pole (Openreach maintained equipment) then no charges should be applied.
21-12-2021 08:13 AM - edited 21-12-2021 08:19 AM
No, a friend (a telecoms engineer) installed the box when we moved in to the property, about 6 years ago, it's on top on an enclosed fridge freezer, so it's high up, out of the way.
on 21-12-2021 07:45 AM
on 21-12-2021 07:43 AM
It's dropped out a couple of times this morning also.
The router is connected directly to the incoming connection (I've posted photos here before, I'll find them and repost them.) As I've said previously, this has only been an issue since contractors working for open reach have carried out upgrades at the telegraph pole.
on 21-12-2021 06:38 AM
Thanks for keeping us updated.
I've completed a further line test which is detecting a potential fault towards the property and I can see re connections on the line.
Is the router currently at the test socket? If the connection is still dropping with the replacement router at the test socket then the next step will be to arrange an Openreach engineer visit to the property.
on 20-12-2021 07:50 PM
Hi Debbie, just a quick update. Internet connection seemed stable after the first blip after installing new router last Sunday (12/12/21). The connection dropped on Saturday night but reconnected after a few seconds, then it's dropped twice this evening (again, for a minute, maybe less). Will keep you updated.
on 14-12-2021 08:18 AM
on 14-12-2021 08:14 AM
Router arrived Sunday, installed it yesterday. Connection dropped 10 minutes ago, will keep and eye on it and see if any other instances and report back.
on 10-12-2021 06:41 AM