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Connection dropping daily for months, turning hub back on problematic.

JRS88
First Timer
Message 3 of 3

For over a year we have had multiple devices, usually wired rather than wireless, losing connection on a daily basis.  Powering down and back up the hub usually solves the problem, but now the hub is being temperamental in turning back on; it takes several attempts of pressing the power button, and we're worried that soon the hub is just going to give up completely. 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi JRS88,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Staff will reply during the week, Monday to Friday, @JRS88.

 

Chat is available today. Scroll down to the link on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

For any follow up from forum staff, you need to add your Talktalk landline number to your community forum profile details so that they can identify your account. 

 

Please go via your avatar/name; settings; Profile Wizard. 

Gliwmaeden2, a fellow customer.