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Connection dropping out

djrich
Participant
Message 33 of 33

Hi, new Fibre 65 customer here.

I'm on day 13/14 of my "stabilisation" period and in the past few days my router has dropped connection completely a few times for up to an hour. The light on the Huawei router remains white but there is no connection whatsoever. My Sky Q box is hard wired to it so this is usually when I first notice, obviously there is no connection via WiFi too when router drops.

I've just moved to talk talk from being with BT for years and I can't remember the last time my BT connection dropped, I hope this isn't a regular occurrence with talktalk or I'll have to cancel.

Any help appreciated.

Richard.

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32 REPLIES 32

Message 1 of 33

Hi djrich

 

That's great, thank you 🙂

 

I have also sent you a Private Message with a link to a short survey.

 

Thanks again.

 

Debbie

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djrich
Participant
Message 2 of 33

Hi Debbie, this new router seems fine so I'll send the old one back this week.

 

Kind regards.

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Message 3 of 33

Hi djrich

 

Thanks for your reply. If you do experience any further issues then please post back here to let us know.

 

Debbie

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djrich
Participant
Message 4 of 33

Hi Debbie, it's been fine so far but last time there was about 10 days between dropouts.

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Message 5 of 33

Hi djrich

 

How has the connection been since your last post?

 

Thanks

Message 6 of 33

Hi djrich

 

That's great. Yes please can you monitor the connection over the next couple of days before sending the old router back.

 

Please let us know how you get on.

 

Thanks

djrich
Participant
Message 7 of 33

Hi Debbie, new router arrived and setup, shall I wait to see if it's ok before sending original one back or shall I send back original router straight away?

Thanks

Message 8 of 33

Hi djrich

 

Thank you, please let us know how you get on.

 

Debbie

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djrich
Participant
Message 9 of 33

Ok thank you.

Message 10 of 33

Hi djrich

 

I can't see any issues detected.

 

I have ordered the replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

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djrich
Participant
Message 11 of 33

Hi Debbie, 

If you think that would help then yes please.

Obviously you are unaware of any network outage in my area at that time then?

It lasted about 2 hours roughly.

 

Thanks.

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Message 12 of 33

Hi djrich

 

I'm sorry to hear this.

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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djrich
Participant
Message 13 of 33

Hi router is dropping connection again right as I type this.

Thanks 

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Message 14 of 33

Hi djrich

 

Thanks for your reply.

 

If you do experience any further issues then please let us know on this thread.

 

Debbie

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djrich
Participant
Message 15 of 33

Hi, it seems ok now, it's not dropped connection again yet.

 

Thanks.

Message 16 of 33
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Message 17 of 33

Hi,

 

Ok, no problem. If the connection does continue to drop at the test socket then we can send a replacement router for testing purposes.

 

Thanks

 

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djrich
Participant
Message 18 of 33

Hi just found out my old BT hub is locked to BT network so can't reconfigure it, will see how talktalk stability goes over next few days but I don't have a spare router to try.

Thanks.

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Message 19 of 33

Hello,

 

Will do, thanks for confirming 🙂

 

Thanks

 

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djrich
Participant
Message 20 of 33

Ok that's fine thanks.

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