on 27-08-2021 02:07 PM
My connection is dropping regularly - sometimes a few times an hour - very inconvenient when on calls when working from home etc.
This is the connection to the DSL - the Wifi etc is fine. The hub is connected to the test socket.
I have also unplugged the router for 30 mins and left it off overnight and it hasnt improved.
I have a new Huawei Hub so this suggests a possible line fault.
Please can someone get back to me on this.
on 07-09-2021 01:18 PM
on 07-09-2021 12:32 PM
on 07-09-2021 12:16 PM
on 07-09-2021 11:49 AM
Thanks for your reply
This is the latest version of firmware for this router.
If the connection is dropping with 2 different routers, cables and filters at the test socket then the next step will be to arrange an Openreach engineer visit.
on 07-09-2021 10:15 AM
on 07-09-2021 09:43 AM
New router installed but connection now much much worse. Last night and today so far its nearly unusable due to uptime of minutes only in some cases.
Had to go back to Huawei router.
on 30-08-2021 08:31 AM
Thanks for your reply
The Sagemcom hub is on its way and a returns bag for your current router.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 30-08-2021 07:44 AM
Sorry for the delay.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Would you like me to send a replacement router for testing to see how the connection compares?
27-08-2021 07:49 PM - edited 27-08-2021 07:57 PM
It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.
If you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
Most staff on this community won't be around until Tuesday now (there may be limited staff around on Monday), so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.