on 18-06-2019 04:33 PM
on 18-06-2019 04:15 PM
Connection still the same but its because the guys found out the lines knackered, a new one as been ordered, he reckons it will get sorted within a few working days so result either way.
on 14-06-2019 01:22 PM
14-06-2019 10:00 AM - edited 14-06-2019 10:02 AM
on 14-06-2019 09:45 AM
We don't use the phone line and as they are separate parts of the line I'm not bothered.
There's no fault on the socket or the external line to the post (this happens every few months when BT start messing with the line)
Inspect the whole of this post, it's happened half a dozen times now.
on 14-06-2019 09:25 AM
If you are experiencing a fault with the landline service then this will need to be investigated first as it can affect the BB connection.
If we raise a BB fault and there is a voice fault then this will need a separate engineer visit.
on 14-06-2019 09:15 AM
No because we don't have one to hand, and none of our immediate neighbours use land lines, it's 2019.
The re-occurring issue will be the same issue from the past to do with the line interference in the underground lines. Log the fault with BT please.
on 14-06-2019 09:09 AM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential voice fault. Would it be possible to borrow a phone for testing purposes to rule out any issues with the voice service such as no dial tone or any noise on the line?
on 13-06-2019 10:58 PM
Back again, been about a week or so, but got to the point where the streaming of video and such has become dotty and stalling loads.
Connection is down to 7mb and 400kb up.
In Gobowen, new cabinets have gone up all over the place, but it appears are connections suffered. Also noted someones got a cabinet a mile down the road (probably private they are loaded) but the connections been effected.
on 11-12-2018 02:47 PM
Do you have a telephone you can test with or are you able to borrow one? It's just that noise on the line can affect your broadband so we need to investigate this first.
on 11-12-2018 02:23 PM
Same functionality still applies.
We go around and around with this.
It's a BT fault with the line, usually in the past it's been the underground part but atm I believe it's the overhead wires in some places.
BT were down the week you asked me to leave the router off for half an hour so probably address' the line.
I guess this week all neighbours will start complaining about a slow profile.
I appreciate the replies but it's not a problem on my end.
Router is functional on both the one you hand us and my billion router.
As far as Im aware there is no crackle but I don't use the phone.
on 11-12-2018 11:34 AM
Sorry to hear you're experiencing problems again
Is your router currently connected to your test socket?
Is your telephone line clear (no noise)?
on 11-12-2018 11:11 AM
Oh look its happening again.
There is a tree rubbing the line somewhere along the road.
Because again I'm down to 6 meg. Was 7 meg yesterday and 8 meg two weeks ago.
We had two windy nights over the weekend.
Again this is getting ridiculous.
on 16-11-2018 01:54 PM
on 15-11-2018 11:46 AM
on 14-11-2018 11:08 AM
on 14-11-2018 09:35 AM
on 14-11-2018 08:55 AM
That said, theres still something not right here.
Getting stalling problems and the speed isn't what it's connected at when downloading, only ever can max about 5mb down instead of the full whack of 10mb.
Somethings not quite right.