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Connection to wifi

Kayyy
First Timer
Message 6 of 6

My devices all work  but when my talktalk router is on, the devices like the laptop does not connect. The laptop says connected, no internet. 

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5 REPLIES 5

Message 1 of 6

Hi Kayyy

 

Sorry for the delay.

 

Have you cancelled your service or would you still like help with this?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 2 of 6

On your laptop, please open a command prompt window (assuming a Windows OS) by going to:-

 

Start > Accessories > Command Prompt

 

In Windows 10, click the Window Icon & type:-



cmd


in the search box next to it. This should find the "Command Prompt" from there.

 


Once there, issue this command in the command prompt window:-

ipconfig /all

Then copy the command window output & paste it here.

 

To copy text from the command prompt, please see this site:-

 

http://www.howtogeek.com/howto/windows-vista/copy-to-the-clipboard-from-the-windows-command-prompt/

 

Things are even easier in Windows 10, just highlight the text & press CTRL-C and paste it into Notepad (to try & preserve the formatting) & attach the file at the bottom of your post.

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Kayyy
First Timer
Message 3 of 6

I phoned Talktalk a few times and they ran checks. I waited. It still does not work. So I decided to change providers.

Chris-TalkTalk
Support Team
Message 4 of 6

Hi Kayyy,


Is your router currently switched on and connected to your telephone socket?

 

Chris

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Skynet_TX
Community Star
Message 5 of 6

Hi @Kayyy,

 

What light(s) do you have showing on the router ?

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