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Connectivity

Markram
First Timer
Message 3 of 3

Why is my stream constantly buffering, we only live in a small bungalow, the router is in the hallway approx 4mtrs away from my TV. 

Mr
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Markram

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 62.6mb.

 

What speed are you receiving when running a speed test?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Markram,

 

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds within that range.

 

Then if you run a speed test (ideally on a wired and a wireless device so you can compare the two), what sort of speeds do you get.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.