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Constant Internet Outages Driving me Outrageously instane

Mjones22
Chatterbox
Message 5 of 5

I have had issues through mid2020- 2021 it was constant dropping and then same time of evening on a Sunday for 5 hours. Then I was getting 20mins- 3 hour outages randomly, couple of times a week. I've been getting similar running up of drops for 20-50mins occasionally then the past two months I've had long outagest for 1-5 hours on and off, day and night and early hours of the morning. It's driving me up the flaming wall. I've been sat here for 2.5 hours now, with no internet and I only get 2gb of data on my mobile. What drives me insane it's happening for those long periods of time from 8-9pm for hours and it's when you cannot speak to a human to get it sorted. Or at 11pm-3am which my that point Ive just gone to bed because I cannot work without it. I need my internet for business most my customers are over seas so I need to work at a time that suits them. Ive had complaints from customers because of this. How can someone work when they remotely work from home with theseass of issues. Come on talk talk get a 24/7 Customer Contact number and sort these issues before you lose them.

Miriam
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4 REPLIES 4

Message 1 of 5

Hi

 

One of our tests is showing a possible issue. I've logged a fault to Openreach to investigate.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 5

Done updated

Miriam
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Michelle-TalkTalk
Support Team
Message 3 of 5

Hello,

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated

 

Thanks

 

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Gliwmaeden2
Community Star
Message 4 of 5

@Mjones22,

 

Talktalk can be reached within the hours listed here:

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

The humans will be back on here to help on Monday. 

 

For them to identify your account, please add your Talktalk landline number to your community forum profile details. 

 

Go via your avatar/name; settings, launch profile wizard. 

 

If you need a more reliable service for your business, try here:

https://www.talktalkbusiness.co.uk/

 

The ordinary Talktalk service and this forum are for residential services only and don't support business enterprises unless agreed specifically in writing. 

 

Check the Ts&Cs at the foot of any TT page. 

 

 

 

Gliwmaeden2, a fellow customer.
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