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Constant orange light

Penf0ld1
First Timer
Message 2 of 2

Hi,

Everything working OK until 7pm then the TV can't access talktalk my TV etc, loss of apps, message on TV abt YVM104.

Router light constant orange.

Go through usual check connections, turn off wait & back on. Wait till youview loads (takes forever) still no luck. 

No WiFi

Turn off WiFi on phone and use mobile data..check talktal account..service check..broadband working fine except private network problem with latency on mobile turn off WiFi.. OK  

Restart TV, Youview & router (since not using WiFi on phone).. ahh same issue router blinking orange then solid orange

Followed YVM104 advice.. 

Now does this mean a) one of those factory resets ...which I don't have the expertise or b) someone will call me & send me new router & replacement youview or will it be c) you must be doing something wrong type of call.

I've been a talktalk customer for 8yrs

Extremely frustrated - and how do I work remotely now?

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

How are things today, tests are passing and I can see a connection from the router now.

 

Thanks  

 

Karl. 

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