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Contract Renewal

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8 REPLIES 8
norfolkdave
Chat Champion

My contract ends on 1 June. I'm on the faster fibre package with anytime phone boosts and pay £43 per month. Just been told going up by £4.99 after 3 months. I dont use Talktalk TV or calls to mobiles. Ive been on uswitch. Much cheaper deals around including line rental. and anytime calls Been with TT for years but getting expensive for what I want. Whats the best deal I can get with TT with fast fibre, line rentai and anytime calls. I dont dowload films etc. Thanks

Birchcroft
Philosopher
You should be able to get a better deal by speaking to the loyalty team.
Get your evidence together and decide the sort of deal/price you want then call 03451720046, ignore the pre-recorded messages and when asked for purpose of the call answer loyalty team or cancel contract. You should then be put in a queue to speak to the loyalty team. Explain to them that your contract is ending and because of the high cost you are thinking of moving elsewhere, you should be able to negotiate a better deal.
norfolkdave
Chat Champion

Thanks

norfolkdave
Chat Champion

Just took you advice but cut me off as Im not registered as restricted because of virus

Birchcroft
Philosopher
It is the advice generally given on the forum and I got through to renew my contract yesterday without problem.
I just ignored the various messages and the person I eventually spoke to was very helpful. So it might be worth another go tomorrow, when they reopen between 10 and 6.
norfolkdave
Chat Champion

OK. I'll try tomorrow. As I wasn't A  vulnerable registered user the phone just went dead. Thanks

OCE_Debbie
Community Team - TT Staff

Hi norfolkdave

 

I can see that Birchcroft has offered some advice.

 

Please let us know how you get on.

 

Thanks

 

Debbie

norfolkdave
Chat Champion
Hi Debbie. New contract sorted out. Good deal. I've cancelled international free calls as we don't use it any more. Thanks
OCE_Karl
Community Team - TT Staff

Hi

 

glad to hear you have been able to negotiate a good deal.

 

Karl.

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