on 12-08-2020 10:25 AM
The storm last night took out my D-Link DSL-3782 modem and filter. Modem power supply checked and is fine (12VDC). No lights at all on router. Can't seem to contact TalkTalk at all. How do I get them (TalkTalk) to replace the modem?
on 25-08-2020 08:15 AM
on 12-08-2020 12:41 PM
Thanks for updating your Community Profile.
I have ordered you a replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 12-08-2020 12:11 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.