DG8041W dropped wifi connections again

[ttbub]

HI Guys

I'm already on firmware 1.06t for kernel panic reasons. But am still suffering with wifi clients being kicked off, requiring a router restart.

Is this thing still the best router TT have? clearly unstable. Are there any old HG635 units in stock, that thing was flawless.

Cheers T

[Skynet_TX]

Hi @Stevechaz,

For the team here to look into your issue you would need to start your own topic on the community and explain exactly what problems you are having.

You will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow the team to identify you, and they will then be able to help.

Don't post any personal details in your new topic, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

The staff here probably won't be around now until Monday, but they should be able to respond early next week to help.

[Stevechaz]

Hi Service team can i have a new router as this system is crap

Steve

[Stevechaz]

I have had so many problems with the super fast BB it keeps dropping out and this causing so many problems with my Hive central heating controls too .why does this keep happening 

[ttbub]

Hi Support guys

All 2.4Ghz clients dropped off the network this evening again. (DG8041W running 1.06)

If I try the sagemcom again, and we have the same issue, and TT dont have any other router option, where does that leave customers? Do you help pay for a 3rd party solution?

KR T

[Skynet_TX]

Yes, that can be the case, but if you are switching between two modern routers that use the same type of encryption you can often get away with it and it will just work.

So it will often work if you are switching between two modern routers, but it can be an issue if you are switching from an older model of router to a modern router. So might be worth a try !

[ttbub]

Hi Skynet, thanks I believe I've tried that before and have been unsuccessful. Is it as simple as that? Aren't there other factors at play MAC addresses and how the password is encrypted etc? 

[Skynet_TX]

@ttbub You could always update the SSID and Password on the new router you receive, to match the SSID and password of the router you are currently using, then in theory all of our devices will just connect to your new router without you having to reconfigure them.

[Chris-TalkTalk]

I'm not sure which firmware your Sagemcom currently has but I think it's likely to have an older version than the current version. As far as I'm aware later firmware versions don't specifically address wi-fi connectivity so I can understand it if you don't want to swap routers and change everything over. 

Chris

[ttbub]

Hi Chris, thanks it's very disruptive to swap routers about and reconfigure about 30 devices as you can appreciate.  What's the latest firmware and has it been designed to improve wifi stability?  there's no point if that has never been a factor in subsequent releases. If you don't know the answer or haven't got a change log that's a bit worrying too as it would be really helpful for you guys and the efficiency of this whole process to have transparency.

Kr T

[Chris-TalkTalk]

In that case it's likely to have an older firmware version so we could try a more recent version. Please let me know if you'd like to try this

Chris

[ttbub]

Hi Chris

Here's my last post about the sagemcom unit - https://community.talktalk.co.uk/t5/Fibre/Sagemcom-wifi-clients-dopping-please-also-run-a-line-test/...  So whatever firmware it was back then.

kr T

[Chris-TalkTalk]

OK thanks. Do you know which firmware version the Sagemcom currently has?

Chris

[ttbub]

It just started being really flaky, then didn't work ultimately. It's been recycled now.

[Chris-TalkTalk]

Could I just ask what happened to the HG635, do you still have it?

Chris

[ttbub]

Hi Chris, yes I've done that for years, my benchmark for this stuff as I say, is the HG635 router you used to provide (versus the hg633 which did!). That never dropped clients and I expect has a much slower cpu and so on.

kr T

[Chris-TalkTalk]

Hi ttbub,

Sounds like it could be wifi congestion if you're experiencing the same issue with 2 different makes and models of router, have you tried using a wi-fi analyser to check for the least congested wi-fi channel?

Chris

[ttbub]

HI Michelle

EG multiple wifi clients, suddently having no connection. including phone, light bulbs, cameras.  Some stay, some get booted off..

kr T

[Michelle-TalkTalk]

Hi,

Apologies for the confusion, can I just confirm, what specific issue you are experiencing the Huawei Wifi Hub please? I wasn't sure what you mean by clients being kicked off?

Thanks

[ttbub]

Hi Michelle - dropping wifi - https://community.talktalk.co.uk/t5/Fibre/Sagem-FAST5364-newest-firmware-kicked-off-nearly-all-wifi/...3

even with the "wifi optimisation" turned off

kr T

[Michelle-TalkTalk]

Hi,

Did you also experience dropping wireless with the Huawei Wifi Hub or was this a different issue?

Thanks