FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DISABLING UPNP

TembaBavuma
First Timer
Message 3 of 3

theres no option to disable UPNP in the Talk Talk router

 

TalkTalk Wi-Fi Hub
version SG4K10002816T

 

Could you direct me to enable any advanced settings that the option becomes visible

 

Thanks

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

0 Likes

KeithFrench
Community Star
Message 2 of 3

This cannot be done by yourself until V130 firmware, but the rollout of that has been paused due to a problem that has been found with it. TalkTalk support on here may be able to disable it for you remotely. I have asked one of TalkTalk's support to pick your thread up and contact you on here.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes