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DNS Issues

RobStirling
First Timer
Message 3 of 3

Hi,

 

My TalkTalk router seems to have developed a fault. Every hour or so I'm having internet connection issues which I've tracked down to not being able to connect to DNS. The connection itself is fine and VPN connection to work etc. are unaffected but all my devices (Wi-Fi and Ethernet) lose internet access.

 

When this happens there is no indication from the router itself (LED stays steady white) and the only way to resolve it is to power off the router, wait a few seconds then switch back on. Everything then works perfectly until the issue reoccurs.

 

I assume the router itself is the culprit but I'm not sure how to go about getting a replacement one sent to me.

 

Thanks in advance 🙂

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Rob

 

Apologies for the delay.

 

I have ordered a replacement router and you should receive this within the next 48hrs.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 2 of 3

Staff may not reach your thread before Monday,  @RobStirling.

 

Check operating hours for phone help (03451 720046) and Chat here:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

You might find that they can get a router out to you sooner. 

Gliwmaeden2, a fellow customer.