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DROPPED CONNECTIONS

driplpent
First Timer
Message 3 of 3

I am getting regular dropped connections, have run speed tests, switched router off and on again, but it persists. When watching BBC i player, All4 etc it is pretty much guaranteed to drop every single evening, now we have dropped connections on phone/iPad during the day, including mornings. Definitely getting worse. Reaching the point of switching to a different provider.  So, can you give this some attention, please? Suggestions for fixing? Replacement router? Anything! At present not getting service I am paying for.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi driplpent

 

I'm really sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then look into this further.

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @driplpent,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

 

Do you have any ‘wired’ devices, do they also lose connection ?

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

 

Then they will hopefully be able to respond to this post tomorrow.