on 11-11-2021 07:45 AM
Morning. Need some help with my connection.. it’s been intermittent since Saturday, dropping connection and trying to initialise the DSL connection. It seems to drop out for no reason but then also comes back for no reason! Stays stable for a minimum of 12 hours then drops out again! Unfortunately this time it’s been off since 8pm last night and still not back on 12 hours later. I contacted somebody on Sunday who did the line checks etc but once he found out that I wasn’t using a TalkTalk router ( I have an tp-link Archer V900 ) he diagnosed it was a router issue and sent me a super talktalk router. I tested that last night with all new cables but that couldn’t connect either! So.. can someone respond with the next steps please? I live in Perranporth in Cornwall
on 11-11-2021 12:32 PM
on 11-11-2021 11:47 AM
on 11-11-2021 09:24 AM
Hey Debbie, thanks for the reply.. I only have one telephone socket in my house of the older type with no test socket.. By old type I mean one that only has one socket and I have to use a splitter for my phone and cable to router..
But yes.. it’s connected and turned on..
on 11-11-2021 08:48 AM
I'm really sorry to hear this.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Is the router currently connected at the test socket?