on 04-02-2021 12:13 AM
Router drops WiFi signal on a daily basis. Sometimes comes back, sometimes needs router rebooted. Can't test wired test on router as only use wi-fi. Speedtests are bad, d/l 9mb/s, u/l 4mb/s. Router 6 years old and problems getting progressively worse.
Answered! Go to Solution.
12-08-2021 08:21 AM - edited 12-08-2021 08:22 AM
@jonmojomills, it's best to start your own thread.
If you return to the message board, click on start a topic.
Also: add your Talktalk landline number to your community forum profile details. You need to go via your avatar/name; settings; launch profile wizard. This is for staff to identify your account.
Staff will reply to your post on your own thread, on this forum - they won't phone or email.
on 12-08-2021 08:10 AM
I blame COVID, and possibly Brexit, and the government… We get daily drop outs in the afternoon that can only be resolved by rebooting the router. Please contact me. It’s beyond annoying.
on 22-02-2021 08:48 AM
on 14-02-2021 12:45 AM
on 14-02-2021 12:32 AM
on 12-02-2021 12:46 AM
Still getting WiFi dropouts on a daily basis... getting to be more frequent and irritating... contract up for renewal soon and happy enough to stay for another 18 months if someone would actually do something from talktalk. Either fix the issue/ replace the 6 year old router or I can honestly see me looking for a new provider. Not impressed
on 09-02-2021 10:04 PM
on 09-02-2021 09:37 AM
on 04-02-2021 10:13 PM
on 04-02-2021 07:51 PM
Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).
If the issue is that devices are losing Wi-Fi connection with your router then there are a few things you could try to see if it is Wi-Fi interference causing the problems.
Split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz network bands different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if one gives a more reliable connection than the other. Doing this in itself won’t fix the problem, but it makes it easier to troubleshoot as you can easily see what device is using what band.
Change the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.
If trying the above makes no difference then it may indicate an issue with the router, the staff here would be able to help with that.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within a working day or two.