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Damaged router power cable - no internet

Eliroc
First Timer
Message 4 of 4

Hi

 

I recently upgraded my internet and received a new router from you. All was working fine but unfortunately the power cable has been damaged and so the router won't turn on.

 

Please can you send me a new power cable as I need the internet to work from home.

 

Many thanks

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3 REPLIES 3

Message 1 of 4

Hi Eliroc

 

That's great 🙂 You're welcome.

 

Thanks

 

Debbie

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Message 2 of 4

Thanks Debbie my new router has arrived and is working perfectly - many thanks for the great service!

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Eliroc

 

Apologies for the delay.

 

I have ordered a replacement router which will include new cables and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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