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Disconection during online gaming.

SlbDevil
Popular Poster
Message 13 of 13

 Hi.

I'm having a problem with disconection playing Nba2k21 online, it keeps disconnecting when i attempt to play online,  I've seen similar cases on this forum.

I contacted nba2k support they told me to do some troubleshooting steps and e didn't work, tried portfowarding and problem maintained.

Current router is D-Link Model Dsl-3782.

 

 

Nil.
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12 REPLIES 12

Message 1 of 13

Hello,

 

I'm glad to hear this and thanks for the update 🙂

 

Thanks

 

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Message 2 of 13

Been a while since i got the router and it seems to work fine no disconections at all.

I will send the old router with the return bag that came with the new router.

Thanks for helping, amazing support staff.

 

Nil.

Message 3 of 13

Hi

 

That does sound promising, let us know how testing goes after the weekend 🙂

 

Thanks  

 

Karl. 

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Message 4 of 13

Received the new router today, tested few hours, no disconections until now, will do more testing during this week and will update you guys.

 

Nil.
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Message 5 of 13

Hi SlbDevil

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 6 of 13
Yes please.
The issue seems to be fixed in with the new router from what i seen in this post
https://community.talktalk.co.uk/t5/Broadband/Getting-kicked-from-online-games-PS4-NBA-2K20/td-p/253...
Nil.
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Message 7 of 13

Hi SlbDevil

 

I'm sorry for the delay. I've run a test on the line which hasn't detected any faults. The connection also appears to have remained stable since 15/04.

 

Would you like me to send a replacement router for testing to see how the connection compares?

 

Thanks

 

Debbie

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Message 8 of 13

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Nil>tracert www.google.com

Tracing route to www.google.com [172.217.169.68]
over a maximum of 30 hops:

1 1 ms 2 ms 169 ms TALKTALK [192.168.1.1]
2 11 ms 11 ms 12 ms ae53-ner002.bre.as13285.net [78.144.1.15]
3 6 ms 15 ms 6 ms ae53-scr101.loh.as13285.net [78.144.1.14]
4 7 ms 7 ms 6 ms 209.85.175.102
5 12 ms 13 ms 6 ms 74.125.242.65
6 9 ms 9 ms 11 ms 172.253.66.99
7 25 ms 7 ms 7 ms lhr48s09-in-f4.1e100.net [172.217.169.68]

Trace complete.

C:\Users\Nil>tracert www.nba2k.com

Tracing route to nba2k.com [192.81.242.57]
over a maximum of 30 hops:

1 1 ms 3 ms <1 ms TALKTALK [192.168.1.1]
2 7 ms 8 ms 5 ms ae53-ner002.bre.as13285.net [78.144.1.15]
3 6 ms 8 ms 6 ms ae53-scr101.loh.as13285.net [78.144.1.14]
4 9 ms 9 ms 11 ms akamai.prolexic.com [195.66.224.31]
5 9 ms 8 ms 8 ms po110.bs-a.sech-lon2.netarch.akamai.com [72.52.6
0.192]
6 9 ms 9 ms 7 ms a72-52-1-149.deploy.static.akamaitechnologies.co
m [72.52.1.149]
7 10 ms 7 ms 8 ms ae120.access-a.sech-lon2.netarch.akamai.com [72.
52.60.197]
8 * * * Request timed out.
9 81 ms 83 ms 81 ms a209-200-173-252.deploy.static.akamaitechnologie
s.com [209.200.173.252]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

In befere you ask about tracer routes heres a test from both google and nba2k.

And ping tests

 

C:\Users\Nil>ping www.google.com

Pinging www.google.com [172.217.169.68] with 32 bytes of d
Reply from 172.217.169.68: bytes=32 time=6ms TTL=117
Reply from 172.217.169.68: bytes=32 time=21ms TTL=117
Reply from 172.217.169.68: bytes=32 time=7ms TTL=117
Reply from 172.217.169.68: bytes=32 time=6ms TTL=117

Ping statistics for 172.217.169.68:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 21ms, Average = 10ms

C:\Users\Nil>ping www.nba2k.com

Pinging nba2k.com [192.81.242.57] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.81.242.57:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Nil.
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Message 9 of 13
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Message 10 of 13
If this link provides the correct number i have updated my profile.
https://www.talktalk.co.uk/help/servicestatus/
Nil.
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Message 11 of 13

I don't i have any talktalk phone connected, can you help me where i can find that number please.

Nil.
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Michelle-TalkTalk
Support Team
Message 12 of 13

Hi SlbDevil,

 

Can you please update your community profile to include your:

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

 

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