on 31-05-2021 09:20 PM
Have posted here before about slow speeds, and although they improved after an engineer visit (new cable to house) they were still below minimum but bearable.
from about 3 weeks ago we have been having worse speeds and now a lot of disconnects, i think the longest we have had continuous net for has been about a day, it constantly drops out to router every few hours and then will disconnect every few minutes from then on for a hour or 2.
i have done the live connection test from service center and a fault gets found, an openreach engineer gets sent (this will be 3rd time) and it may be better for a day or so, but then back to disconnecting and slow speeds.
not sure what to do.
on 15-06-2021 12:33 PM
on 15-06-2021 12:10 PM
i have took the front plate off and plugged into the socket behind that as its the only one, we don't use a landline, but i plugged a spare we had and the tone seemed fine.
on 15-06-2021 06:48 AM
I'm sorry to hear this and I will take another look now. I've re-run the line test which has detected a potential fault towards the property. Does your main socket have a test socket? Is the voice service ok with no noise on the line?
on 04-06-2021 01:03 PM
on 04-06-2021 06:21 AM
on 03-06-2021 07:08 AM
on 02-06-2021 09:34 AM
on 01-06-2021 08:56 AM
Hi @ShellyMac Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.