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Download speed getting slower and slower

Keith63
Popular Poster
Message 5 of 5

Hi,

Our download speed has been getting slower and slower over the last week.

We had 40 + Mbps upstream, this is now down to 29.8Mbps as stated by the router status. A wired speed test shows a slightly lower figure.

Upload speed hasn't changed.

Router has been switched off for an hour and rebooted, but no change.

 

Thanks

 

Keith

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4 REPLIES 4

Message 1 of 5

Hi Keith

 

Thanks for letting us know.

 

Debbie

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Message 2 of 5

All sorted now.

We plugged a phone in just in case our doctors phoned about vaccine appointments.

That appears to have shown up a fault with the wiring to  the phone socket.

Thanks

Message 3 of 5

Hi Keith

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see that the line is in sync at 28.3mb.

 

Have any changes been made to your set up recently? Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 4 of 5

Hi @Keith63,

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem (although you may need to leave the router connected at the test socket for 72+ hours before you would start to see a speed increase if this was the cause of the problem).

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.