on 16-04-2021 01:37 PM
Hello there, I've been having some weird issues since upgrading from Fibre 35 to Fibre 65 (unsure if that's relevant but worth mentioning!).
Currently though our connection is stable and the router is showing 38mb downloading speed, but devices are getting a max of about 25mb/s, both wired and wifi.
Is there some obvious setting on the router I can tweak that may be causing this? I know I can restart the router, either quickly or 30 mins off, but I'm loathe to do that again as we have had a number of line drops recently and don't want DLM to kill our speed. Or is it likely I need a new router?
I'm a relatively experienced IT professional so know my way around settings but fibre and broadband are a bit of a dark art to me.
Thanks in advance.
on 26-04-2021 02:54 PM
on 26-04-2021 12:31 PM
on 26-04-2021 06:09 AM
on 23-04-2021 05:24 PM
on 23-04-2021 04:49 PM
I took it upon myself to do a little more testing and it seems that the issue may lie with the extension cable that was running from the openreach socket across the room to where the router sits (which was there when we moved in in Feb). I would have normally thought to check that but I was convinced this was a software issue due to it only being caused by one device.
I have plugged the router directly into the main port (not the testing one) and I plan to leave this on and plugged in there over the weekend in the hopes that the issue will be resolved. I have done some testing and had no issues so far.
Could you let me know the best way to return the second router that you sent out to us please?
Thanks very much for all your help.
on 23-04-2021 11:09 AM
on 23-04-2021 10:38 AM
Sure yep that's fine.
Just FYI, my devices are now getting ~ 40mb/s, and I turned the Nintendo Switch on with a wifi connection and nothing broke, so tried it wired and nothing broke either.
Which then makes it seem like it may be an issue with the wiring to the other port in the wall or the extension cable running to the router? But then I don't understand how that makes sense to the symptoms! Either way, at the moment, all good in the test socket.
on 23-04-2021 10:29 AM
23-04-2021 09:52 AM - edited 23-04-2021 10:02 AM
28.9mb/s, roughly the same as it was plugged into the main port. Do you want me to turn it off for 30 mins and back on and see what that looks like?
Edit: Sorry having said this, the router is now showing it's syncing at 42 down and 7 up, which is the most I've ever had here. I'll switch it off for 30 and back on and see how that looks as devices are only getting around 28.
on 23-04-2021 09:39 AM
on 23-04-2021 09:12 AM
Router is not at the test socket, no. Do you want me to try that today?
And when the device is connected by either ethernet or Wifi it seems to have the same issue, but only at that higher sync speed.
on 23-04-2021 09:10 AM
on 23-04-2021 08:46 AM
Okay the new router was delivered last night, thank you for that. I plugged it in and instantly got about 38 mb/s on it so I thought, great! Then I turned my Nintendo Switch on and once again as soon as I connected it to the network it seemed to reset the router's DSL connection. I'm not even sure how this is possible!
Anyway I'm currently syncing at just under 30mb/s and have tested the Switch and it hasn't kicked me off yet. It's the same issue I've had throughout which is at lower speeds the line is stable but as soon as the line syncs at a higher speed it seems to become flaky, but it literally shows as the DSL line having been disconnected on the router (e.g. it will show as having been online for 2 minutes when the router might have been on for two days). I think we can rule out the router at this point since it's happened on both, how do I send it back to you?
Also I'm aware that as I'm now above the minimum sync speed it may not be seen as an issue but if anyone has any thoughts on this bizarre occurrence then I'd happily accept them.
on 20-04-2021 12:32 PM
on 20-04-2021 11:12 AM
Thanks for the Private Message.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 20-04-2021 10:35 AM