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Download speed slowdown in the evenings.

kalinorela
Team Player
Message 58 of 58

Hi.

 

I am on Faster Fiber with Fiber Speed Boost and for the past week or so, from around 19:00 to around 22:30, the download speed drops to between 4 - 10 Mbps while upload stays at around ~18 Mbps.

I have been with TalkTalk for quite a while and never before experienced issues.

The router always syncs as per picture below.

kalinorela_0-1617180354093.png

 

I have tried the following without any success. Despite the router syncing to 79999, the download speed is between 4 - 10 Mbps.

1. Restarting router

2. Turning the router off for more than 30min and on again

3. Only 1 device connected to the router on wifi

4. Only 1 device connected to the router with an Ethernet cable

 

Thanks

0 Likes
57 REPLIES 57

Message 1 of 58

Hi,

 

Ok thanks for confirming. If it does happen tonight then please let us know and I will escalate this over for you.

 

Thanks

 

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kalinorela
Team Player
Message 2 of 58

Morning.

 

It happened Thursday and Friday. Saturday and Sunday has been ok.

I will see tonight and post again.

 

Thanks

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Message 3 of 58

Morning,

 

I'm really sorry to hear this. Can I just confirm, is this still happening since your last post?

 

Thanks

 

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kalinorela
Team Player
Message 4 of 58

Hello again.

 

Last night, once again, I have experienced the same issue.

Could you please investigate and let me know if this can be fixed on a permanent bases and not just for a few days/weeks?

There was no clear answer last time!

 

Thanks

Regards

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Message 5 of 58

OK, thanks for letting us know 


Chris

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kalinorela
Team Player
Message 6 of 58

Hello.

 

Everything is still OK, speed has not been degrading for now.

 

Regards

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Message 7 of 58

Morning,

 

I've not had a specific answer back on this, however I have fed this back to the relevant team. Is everything still ok at the moment?

 

Thanks

 

Message 8 of 58

Morning,

 

Thanks for confirming. I'll go back to the team now and will come back to you shortly.

 

Thanks

 

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kalinorela
Team Player
Message 9 of 58

Good Morning.

 

Speed has been back to normal over the weekend. Ill monitor and report if anything changes.

Have you managed to find out why this is intermittently occurring?

 

Thank You

Regards

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Message 10 of 58

Morning,

 

How has the speed been over the weekend?

 

Thanks

 

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Message 11 of 58

Hi,

 

Our team have confirmed that they are working on resolving this. Once I receive confirmation of this I will also try and find out why this is intermittently occurring.

 

Thanks

 

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Message 12 of 58

Hi,

 

I'm really sorry to hear this. I've escalated this straight over now and also your question and will let you know as soon as I hear back.

 

Thanks

 

0 Likes

kalinorela
Team Player
Message 13 of 58

Hi again,

 

The same issue started happening again last nigh.

Could you please investigate and let me know if this can be fixed on a permanent bases and not just for a few days/weeks? If it cannot,  ill be forced to switch providers as this is affecting my work.

 

Thank You

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Message 14 of 58

Hi kalinorela,

 

That's great news, thanks for letting us know 

 

Chris

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kalinorela
Team Player
Message 15 of 58

Hi.

 

The speed was good last night, thank you.

I will continue to check for the next couple of days and report back.

 

Regards

0 Likes

Message 16 of 58

Morning,

 

Just checking in to see how the speed has been over the last 24hrs?

 

Thanks 🙂

 

Message 17 of 58

Hello,

 

The team came back to me just as I was leaving to advise that the issue has been identified and they are working on it. Hopefully you will see an improvement within the next 24hrs.

 

Thanks

 

Message 18 of 58

Hello,

 

Just another quick update to let you know that our team are currently investigating now and advised that they will come back to me shortly. Hopefully we'll know more soon.

 

Thanks

 

Message 19 of 58

Hi,

 

Just a quick update to advise that I'm still awaiting an update but I'm hoping to hear more soon.

 

Thanks

 

Message 20 of 58

Morning,

 

I'm really sorry to hear this. I've escalated this straight back to our Network Team now and will post back again as soon as I know more.

 

Thanks