Download speed

[Dovebabe]

I reported a problem about download speed, keeps dropping down to zero. It still keeps happening every day.

[Michelle-TalkTalk]

Hi Dovebabe,

Sorry to hear this. I've re-run the line test now which is clear and the sync speed looks consistent. Just to confirm, are you connected wired or wireless when the speeds are dropping?

Thanks

[Dovebabe]

Its been hell this morning. Still daily going down to 0, just happened for 15 minuits

[Debbie-TalkTalk]

Hi Dovebabe

I'm sorry for the delay.

I've completed a line test which hasn't detected any faults and your line is in sync at 15.8mb

What speed were you previously receiving?

Thanks

Debbie

[Dovebabe]

Thank you

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