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Download speed

Dovebabe
First Timer
Message 6 of 6

I reported a problem about download speed, keeps dropping down to zero. It still keeps happening every day.

Angel believer
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5 REPLIES 5

Michelle-TalkTalk
Support Team
Message 1 of 6

Hi Dovebabe,

 

Sorry to hear this. I've re-run the line test now which is clear and the sync speed looks consistent. Just to confirm, are you connected wired or wireless when the speeds are dropping?

 

Thanks

 

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Message 2 of 6
Its been hell this morning. Still daily going down to 0, just happened for 15 minuits
Angel believer
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Message 3 of 6

Hi Dovebabe

 

I'm sorry for the delay.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 15.8mb

 

What speed were you previously receiving?

 

Thanks

 

Debbie

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Message 4 of 6

Thank you

Angel believer

Gliwmaeden2
Community Star
Message 5 of 6

You'll need to complete your community forum profile details, @Dovebabe, for the forum staff to identify your account. 

 

Please add your Talktalk landline phone number by going via your avatar/name; settings; Profile Wizard. 

 

Staff reply Monday to Friday. It can take a couple of working days for threads to reach them. 

 

Please look out for a reply. 

Gliwmaeden2, a fellow customer.