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Drop in Broadband Speed

Jonsco79
Team Player
Message 19 of 19

Hi all,

 

ive noticed a drop in my speed recently from a solid 33mb down to 26. Nothing’s changed my end and this is on a wired connection. Anyone got any clues as to why this may be?

 

thanks in advance. 

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18 REPLIES 18

Message 1 of 19

Hi Jonsco79

 

Thanks for the Private Message.

 

I have checked and the predicted speed range for your line is showing between 44 and 28.7mb, with a minimum guaranteed speed of 23.3mb.

 

Thanks

 

Debbie

Message 2 of 19

Hi Jonsco79

 

I can check the predicted range for your line. I'm just sending you a Private Message to confirm some details.

 

Thanks

 

Debbie

Message 3 of 19
Seems to be ok now, I take it this is the fastest my line can handle?

Message 4 of 19

Hi Jonsco79

 

Your line is showing in sync at 35mb.

 

Please can you power down the router for a full 30 minutes and then run another speed test?

 

Thanks

 

Debbie

Message 5 of 19
There are no issues with my modem and eero setup
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Message 6 of 19

Hi Jonsco79

 

This is just to rule out any possible issues with the router.

 

Thanks

 

Debbie

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Message 7 of 19
Hi Debbie,

Let me have a look here as I’m sure it’s just hidden! Can I not test with the modem and eero setup then? What exactly are we testing for?
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Message 8 of 19

Hi Jonsco79

 

Would you like me to send you a replacement router for testing.

 

Thanks

 

Debbie

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Message 9 of 19
No I’m using the eero mesh WiFi and didn’t keep the TalkTalk one sorry
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Message 10 of 19

Hi

 

Before we arrange an engineer, do you have access to another router for testing ?

 

Thanks  

 

Karl. 

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Message 11 of 19
Hi yep I tried that already this morning.
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Michelle-TalkTalk
Support Team
Message 12 of 19

Hi Jon,

 

Ok thank you for confirming. Could you try switching the router off for a full 30 minutes and then retest the speed again please as this will reset the current session and can often improve the throughput speed.

 

Thanks

 

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Message 13 of 19
Yep router is in the master socket and no other sockets in the property. We don’t use the landline and don’t even own a phone so I can’t check that one I’m afraid.
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Michelle-TalkTalk
Support Team
Message 14 of 19

Hi Jon,

 

Ok thanks for confirming. Is the router currently connected to the master socket at the moment and do you have any extension sockets? Is the voice service ok with no noise on the line?

 

Thanks

 

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Message 15 of 19
Hi Michelle,

No it doesn’t it’s a very old socket.

Thanks
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Michelle-TalkTalk
Support Team
Message 16 of 19

Hi Jonsco79,

 

I've run a test on the line which has detected a possible issue towards the property. Does your master socket have a test socket?

 

Thanks

 

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Message 17 of 19
Cheers done now

Gliwmaeden2
Community Star
Message 18 of 19

For staff to address your particular situation,  please complete your community forum profile details, @Jonsco79.

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

 

Staff reply during business hours Monday-Friday.

Gliwmaeden2, a fellow customer.