FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropping connection after three engineer visits

alexpacini
Conversation Starter
Message 1 of 85

I have a problem since a couple of months: my fibre broadband drops continuously.

 

I had three engineer visits (with other three no show... but I have been told there was a problem with the OpenReach booking system) but the connection still drops.

Each time the engineer reset the DLM, the connection goes back to 40/10 but then it is reduced after some drops (it was 3.8/0.8 before today's visit).

Some days the line is not even able to connect, which means no internet at all.

 

The problem is that the test performed by the engineer presented a good line, with a reasonable attenuation and very few errors.

 

I don't really know how to proceed, it was ok for the first couple of months and then this problem started. Is it worth trying replacing the modem/router? 

 

Thanks, Alex

Alex
0 Likes
84 REPLIES 84

Message 81 of 85

Hi alexpacini

 

If you would like me to pass this over to our Network Team then just let me know.

 

Thanks

 

Debbie

0 Likes

Message 82 of 85

I think this night the DLM did a reset and now it is back to the full speed.

I hope it will remain like this.

 

Screenshot_20190525_112445.png

 

Thanks

Alex
0 Likes

Message 83 of 85

Hi alexpacini

 

Apologies for the delay.

 

How has the connection been since your last post?

 

Thanks

 

Debbie

0 Likes

Message 84 of 85

Hi,

 

seems still fine.

 

Thanks

Alex
0 Likes

Message 85 of 85

Hi alexpacini,

 

Thanks for the update 🙂

 

Thanks

 

0 Likes