on 23-04-2019 08:22 PM
I have a problem since a couple of months: my fibre broadband drops continuously.
I had three engineer visits (with other three no show... but I have been told there was a problem with the OpenReach booking system) but the connection still drops.
Each time the engineer reset the DLM, the connection goes back to 40/10 but then it is reduced after some drops (it was 3.8/0.8 before today's visit).
Some days the line is not even able to connect, which means no internet at all.
The problem is that the test performed by the engineer presented a good line, with a reasonable attenuation and very few errors.
I don't really know how to proceed, it was ok for the first couple of months and then this problem started. Is it worth trying replacing the modem/router?
on 24-05-2019 11:38 AM
on 27-05-2019 07:26 AM