on 10-01-2021 02:54 PM
My queries is, why am I experiencing dropping connection like every 20 min to 1 hour each day. ? It takes 2 to 5 minutes each time to be reconnected. Normally it's in the morning or afternoon. It tend to be more stable after 2.30pm and less likely to be disconnected. It normally happen about 10 times when it start dropping.
Am I getting interference? Or just random issue? I might try remove all and plug straight into the master socket but the reason we didn't do it is because of the power cable and socket is quite far .
For example, since 1pm we have constant drop for atleast 10 times and now it's 2.50 and so far we have no drop out for the past 30 min.
Anyone have similar issue?
The speed was great but this dropping is a bit annoying esp. son have remote learning.
Spoken to online chat and wasn't impressed with the lady. She suggest an engineer visit but we already have 2 engineer visit and one finally able to get our internet service back after 13 days of no service. Both engineer said the line is healthy and stable. So I don't see the point of wasting time and money for an engineer
Thank you all for your time.
on 01-06-2021 07:27 PM
on 02-03-2021 10:45 AM
on 02-03-2021 10:06 AM
Ok thanks for confirming. As the line test is detecting a possible issue towards the property then this would require an engineer visit to the property if all testing has already been completed. We can try and arrange an engineer visit to the property, however it is likely that the engineer may not enter the property due to the current restrictions. Would you like us to try and arrange this for you or would you prefer to wait until the restrictions start to lift?
on 02-03-2021 09:33 AM
on 02-03-2021 09:14 AM
I'm sorry to hear this. The line test is detecting a potential issue towards the property. Did the engineer advise specifically what needs to be replaced and is this located within your property? Did the engineer advise that they can't enter the property at the moment due to the COVID restrictions?
on 27-02-2021 06:59 PM
Hi. We are currently experiencing drop out atleast 3 times a day at the moment. Only just we have 3 drop out within 20 minutes.
Would like to know when is BT openreach engineer going to replace / fix the thing they said needed replaced?
on 21-01-2021 09:22 AM
on 20-01-2021 03:48 PM
Line test is now failing so I've logged this out as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly
on 19-01-2021 12:21 AM
Since we move back to master socket we have several disconnection each day. it's happened very randomly and most take 2-3 min to reconnect. Twice it took around 10 min.
For eg..it was disconnected three times today , once just before 10am, then another around 2.30pm, follow by approx 5pm.
As long as I do get it back quickly It didn't really interrupt our works but it shouldn't be like that. Someone really need to help find out the issue please.
on 18-01-2021 07:49 AM
on 14-01-2021 06:15 PM
on 14-01-2021 01:25 PM
Thanks for confirming. The line test is still detecting the same fault with the recommendation of arranging an engineer visit to the property. Is the router still at the test socket at the moment/since your last post? At the moment we're currently only arranging engineer visits to the property for total loss of service faults, however we can arrange an engineer visit to investigate this further as soon as the restrictions start to lift.
on 13-01-2021 02:00 PM
on 12-01-2021 03:37 PM
Hi. I will do that later today. We are currently connected via master socket and what seems to be is a whole day of stable connection then midnight it was disconnected and reconnect back within 3 min. Then today 12/1, I have white light but no connection between 9.30-950am . Have to restart the hub.
Then only just at 3.20pm I have no network again and have to restart the hub.
Its getting into such nuisance that I probably will go with another provider when contract is due renew which is expiry in Feb 2021.
It's been one issue after another at the moment.