on 23-09-2021 09:30 AM
Service started on 3rd September. Huawei Router worked well until 14th September with speeds 10-20mbps. Since 14th been experiencing fiber broadband dropping to less than 5mbps with even less than 1mbps. Turned the router off for 10 seconds then restarted. Speed returned to 10-20mbps. This was happening every 1-2 days with it now occurring more often up to 3 times daily. Spent 4 hours on chat trying to resolve it. Yesterday on chat was offered a WiFi extender for £55. I explained the fiber was just the same speed next to the router on WiFi. The speed was also the same on Ethernet on the laptop. Since this started happening on the 14th we have connected no new devices or changed any setup. The speed guarantee is not in play as speed to the router is 20+mbps. The issue is from the router.
I have heard the issue could be bandwidth and needs to be turned off to reset it. 3 years with previous isp never experienced this. No doubt we will be offered a new more expensive router at our expense eventually!
Any advice is very welcome 😊
on 12-10-2021 10:49 AM
on 04-10-2021 09:42 AM
on 04-10-2021 09:20 AM
04-10-2021 09:07 AM - edited 04-10-2021 09:10 AM
The router update message has gone now, even though it is still on SG4K10002816t?
Apart from the odd drop when the above router message showed, it has been good👍
Any advice on the original router and possible return? I have been sent a returns bag.
on 04-10-2021 06:48 AM
I'm sorry for the delay. Our Products Team are currently in the process of rolling out a new version of firmware for the Sagemcom Wifi Hub. How has the connection been since your last post?
02-10-2021 12:15 PM - edited 02-10-2021 12:55 PM
Just listening to BBC sounds on firestick and breaking up a bit. Opened router settings and saw this:
About Your Router
You have a Sagemcom-FAST5364 but the software needs updating to the latest version.
Did a 10 second reset but still showing same update message 😔
Any ideas please?
30-09-2021 11:46 AM - edited 30-09-2021 11:52 AM
Router arrived yesterday (many thanks 🙏).
Last night did a speed test at 21.40 on the original router and got 1.99 mbps. Swapped for new router, did speed test at 21.47 and got 19.0 mbps 🙂 watched iPlayer and no buffering occurred 👍
Appears to be operating well today.
Will keep you posted 👍
on 28-09-2021 06:05 AM
on 27-09-2021 02:44 PM
on 27-09-2021 01:59 PM