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Echo dot + plug or ring doorbell renewal offer

FranSoane
First Timer
Message 3 of 3

I renewed my contract 2 months ago with the offer of an echo dot plus smart plug or a ring doorbell. I just wondered when I'm likely to get this? As I can't seem to contact anyone on the chat to find out. 

 

Thanks 😊

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi FranSoane

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

hosay299
Philosopher
Message 2 of 3

@FranSoane please finish of ur profile for the staff to help more

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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