on 04-01-2020 01:33 PM
Hi. Please could someone clarify engineer charges for me? My landline has an intermittent fault - sometimes the line crackles and other times it is completely dead. Fibre Broadband mostly works fine but sometimes disconnects several times per evening. I'm pretty sure that the problem is either in the master socket or in a little grey junction box on the outside wall of the house (with a BT logo on it). If that's correct, how much would I be charged for fixing them?
on 06-01-2020 07:54 AM
This help page provides some further information
Before arranging an engineer visit we ask for all testing to be completed with a different router, filter and cable at the test socket. This helps to rule out any possible issues with the faceplate/internal wiring and the router.
If the fault is found to be with Openreach maintained equipment (up to the test socket) then no charges should be applied.