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Engineer visit

Tom Coy
First Timer
Message 3 of 3

Our router isn't working .. how to book an engineer visit on Sunday ?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Tom

 

Did you contact our teams ?  Is the home phone line working, is it just the router that has failed ?

 

Thanks  

 

Karl. 

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Gliwmaeden2
Community Star
Message 2 of 3

You may find that all it needs is a new router, @Tom Coy.

 

Check, because if it doesn't need an engineer you'll get charged for the wasted visit.

 

Contact Chat, after 9am. The link is in this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

 

 

 

Gliwmaeden2, a fellow customer.
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