Erratic broadband

[fsurfer]

Router has been reset, browser and TalkTalk speed test, quite a variance

[fsurfer]

I hope my next call is from someone at TalkTalk who wants to resolve this, as not listening and trying to bully a customer is not professional

[Chris-TalkTalk]

Hi fsurfer,

I'm sorry about this, if you don't get called again before 4pm please let us know and we'll pass it back for a further callback

Chris

[fsurfer]

 

 

 

[fsurfer]

Yes I am and was expecting a call 1400 - 1600 today, which didn't happen as someone rang once at 12:56 and then I had a text saying TalkTalk are closing my complaint as they could not get in touch???

Why are TalkTalk behaving like this? Bunch of crooks

Reported incident August 24 and I still haven't been compensated for loss of service!!

[Chris-TalkTalk]

Could I just ask, have you discussed this with your complaint manager?

Chris

[fsurfer]

Stop reading the script - Not when a new incident number has been generated each time I contacted Customer Support

[Chris-TalkTalk]

Hi fsurfer,

I'm sorry for any inconvenience caused by the issues. The loss of service on your landline will be covered by auto-compensation

Chris

[fsurfer]

While you continue to fly the TalkTalk flag and waffle on  - don't loose sight of why I started the complaint.

I returned from hospital after a nurse-led pre-op examination with high blood-pressure and was unable to use house phone to call 999 - all health related wi-fi cctv cameras were off-line, it took several days to fix

I has the op on 13th - https://www.youtube.com/watch?v=3k3wDpBKQOk this is what I had done

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. The line test is clear and the sync speed looks very consistent. I can see from your topic that you have tested wired. Can I just confirm, have you ever tested with a different make and model of router?

Thanks

[fsurfer]

You know this is nonsense.

Each time you contact Talktalk Customer Service a new incident number is created and I receive a test message - I have several incident numbers for the same problem

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. I've included our Compensation Policy below and what this includes. Do you still need assistance with the broadband connection?

About your auto compensation credit

Thanks

[fsurfer]

I now see how TalkTalk get around paying compensation they give each telephone call a new reference rather than classing it as a continuance. In reality the problem was not fixed in 30 days!

[Chris-TalkTalk]

How is it at the moment, are you currently experiencing problems with your service?

[fsurfer]

Hi,

had further issues with my phone and broadband, tried ringing - yet further hassle - so have given up with Talktalk.

So I would say it is intermittent and therefore unreliable @ £38.95 pm is a joke

[Chris-TalkTalk]

Hi fsurfer,

Is everything working OK now?

Chris

[fsurfer]

Hi,

I have had 3 bills and no compensation for my downtime

[Chris-TalkTalk]

OK thanks

[fsurfer]

I also use the router for my home-based work LAN, if it was purely a modem I would do this straightaway - will schedule a switch off.

Regards

[Chris-TalkTalk]

OK thanks. sorry but could you switch your router off again for 30 minutes then switch back on and let me know when you've done this 

Thanks

Chris

[fsurfer]

Hi,

it was off for a day, when  I took screenshots it had been up for 6 hours.

FS